FAQ
Q: Can I cancel my order ?
R: Gadproshop takes customer satisfaction very seriously this is the reason we try to quickly and accurately process all orders.
If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 60 minutes after making the purchase.
If you wish to cancel your order, please contact us at this email address : Gadpro.customer.service@gmail.com as soon as possible.
Keep in mind that if you have overstepped the 60 minute cancellation period you are no longer entitled to have your order cancelled.
Q: How can I order from you?
R: Thank you for choosing us and your interest in our products. If you are confused about how to place your order or you have difficulties navigating on our page, please follow the steps below:
On the page www.gadproshop.com
click on the first sign on the top right or on the main page click on the image of the collection you want to get your product
1) Click the ‘Shop’ button and select the category of your liking,
2) Click the product you would like to purchase,
3) Select the product colour and size, then click ‘Add to cart’,
4) Click the ‘My cart’ button, apply the discount code if you have one, then click ‘Check out’.
5) Fill in the requested information, press ‘Continue
6) Please be attentive when filling your email address, we will send your order confirmation and tracking number there later.
7) You have placed your order successfully :)
Q: When will my order arrive?
A: You can check in the shipping section, but for your peace of mind, do not worry we have suppliers in united states, Europe, panama , Brazil, each supplier presents shipments with different times, times are two to three weeks if we talk about days, 7 to 20 working days, if in your country falls on a holiday, and you know that you may not receive your package day, usually always our customers write us happy and receive within the regulatory times.
Q: I check the tracking of my order for my order, but it does not appear at the moment.
A: Depending on the carrier, the transportation companies do an update every 24 hours, if the exact location does not appear at the moment, it is understood that your order is in transit and upon arrival at the destination country repository update location,
Q: Where are you from?
R: Gadpro LLC. is an online store based in the United States. We make deliveries around the world and generally do not charge for shipping (it's free) (you can check in the shipping section.) We ship directly from our suppliers from several places, including Hong Kong, Europe and South Asia.all our products they enjoy protection insurance.
Q: Is there a local shop where I can check your merchandise in person?
A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.
Q: Can I pay cash/What is the method of payment?
R: You can pay with Paypal, Shopify payment on Amazon Payment we work in partnership with these companies in order to guarantee the seriousness and responsibility of the safekeeping of our clients
With PayPal, Shopify or Amazon you can send payment quickly and securely online.
Through PayPal, you can pay with credit card, debit card, or bank account balance.
Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. Payment is traceable. You can trace the status of your payment using your PayPal account.Payment does not require you to use your credit card online (you can transfer directly from your bank account). gadproshop.com doesn’t receive your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
- Paying with credit cards:
You may still check out even without a PayPal account. To do so, please click on "Checkout" and you’ll be redirected to a secure page where you can enter your credit card information.
Unfortunately, cash-on-delivery payments are not accepted for security reasons. All payment information is confidential and secure.
Q: Customer protection time?
A: If you do not receive your purchase within the established delivery period (30 days maximum), and you have not received your order, a tracking and subsequent check of your order is carried out, giving a response within 30 days after the date of delivery. expiration of your delivery) will be offered a full refund, product change or replacement thereof.
This is not applicable if your order did not arrive due to factors beyond our control or extraordinary circumstances that are beyond the reach of sellers and buyers: example, there is an additional requirement by the customs of the country receiving the product, or by disasters natural, delay or change of flight schedule for the delivery of products.
You can only request a refund or change within this time of buyer protection. (30 + 30) 60 days Please note that refund requests will not be accepted for any reason after this period has elapsed.
In our experience and taking into account the country of destination, the product shipments always arrive with a margin of error of +1 or -1 working days, for peace of mind for our customers, we supply tracking and tracking number from the first moment that the product goes to the destination of the client's preference, we also send communication to our customers letting them know that we are aware of their product and we ask the client to send us a confirmation email to the mail Gadpro.customer.service@gmail.com
Q: I made mistake in my order, can I change it?
A: Please check if you have placed your order correctly. Send us an email about any change request, no later than two days after you have placed your order, (before the sending process begins). If you send the information in an erroneous way, We can not change anything in your order after it has been processed and sent, take into account that our interest is to accelerate the delivery process as soon as possible
Q: Wrote my shipping address wrong, what I can do?
R: Take into consideration that we can not make changes in the reception address, after the shipment has begun. Please send us an email Gadpro.customer.service@gmail.com and let us know about any modification request, no later than two days after you have made your purchase.
Q: : I Can use a military address?
A: At this time, shipping providers can not send orders to the mailboxes or APO / FPO military addresses.
If you wish to receive your products we recommend that you place a physical address that does not involve post office boxes of military-type facilities
Please enter a direct access address for the shipping providers. If you place a PO Box that involves a section with APO / FPO military address, it will delay the arrival of your product and in other cases your order will be canceled.
Can I pay with a different currency to US dollars?
A: Your purchases are made by an automated system developed to execute secure bank transactions Example Paypal, in the country of origin of the creation of the company, in our case the United States, therefore, for our clients as for us, it is much more secure the change of standardized currency in American dollar, similarly to make your purchase the issuing bank of your card either credit or debit automates and fixed at the exchange rate of the National Bank of your country of origin, this is not a problem If you live in the UK or Australia or Africa, the process is generated by the Banking operator.
Q: At what time do you process my order?
A: Upon receiving your purchase, we check your product packaging, shipping and that everything is in order, to ensure the quality of the product before shipment. The average processing time of approximately 3 to 7 days; At this time we order your order to guarantee that all the steps are correctly carried out so we avoid inconveniences of any kind.
Q: I made several purchases in the same order and received my orders in different packages. Why?
A: Here are some reasons:
- The order has too many products and they do not fit in a single box.
- the products in the order are from several suppliers and are in transit to process.
- Verification, that the issuer of the purchase instrument or credit card is the true buyer and that the customer has not been stolen
- Some articles are coming and are currently temporarily in transit. Not in stock but to arrive.
- The address that the client placed was incomplete or there was an error in the Zip code
Q: Do I have to pay to pay an extra charge?
A: The price that is published by the product is the final price to pay, we calculate taxes within the United States and some countries, In some cases, there will be taxes like IVA or other taxes, such as tariffs and taxes by the country of destination. We do not have interference in commercial policies of the countries of destination, when we include free shipping it is calculated within the sale price.